Refund Policy

DN Fitz Scrubs – Refund & Return Policy

We want you to love your scrubs! If you are not completely satisfied with your purchase, we’re here to help.

1. Returns & Exchanges

• Returns or exchanges are accepted within 14 days of receiving your order.
• Items must be unworn, unwashed, and in original condition with tags attached.
• Personalized or custom orders (like embroidery or name prints) cannot be returned unless damaged or defective.

2. How to Return

• Contact us at [your email] with your order number and reason for return.
• We will provide a return shipping address and instructions.
• Customers are responsible for return shipping costs, unless the item is defective or we made a mistake.

3. Refunds

• Refunds will be processed to the original payment method within 7 business days after we receive the returned item.
• Shipping costs are non-refundable, unless the return is due to an error on our part.

4. Damaged or Defective Items

• If your item is arriving damaged or defective, please contact us within 48 hours of delivery.
• We will provide a full replacement or refund, including shipping costs.

5. Contact Us

• Dnfitz1@gmail.com
• Please give 24-48 hrs for turn around response.
• We are happy to assist with any questions about returns, refunds, or exchanges.

🚚 Shipping & Delivery

Orders are processed within 2–3 business days.

Delivery typically takes 2–3 weeks depending on location.

We appreciate your patience as we prepare your quality scrubs!